Returns & Refund Policy

At Powerstores, we aim to supply customers with the correct products in good working condition. Please review this policy before placing an order.

Change of Mind

Powerstores does not accept returns or offer refunds simply because a customer has changed their mind after purchasing or receiving the correct product.

We therefore encourage customers to confirm product specifications, compatibility and suitability before completing a purchase. Our team is available to assist customers in selecting suitable solar equipment before ordering.

Wrong Item Delivered

If Powerstores delivers an item that is different from the product ordered, please contact us as soon as possible.

Once the error has been confirmed, we will arrange for the incorrect item to be exchanged for the correct product at no additional product cost to the customer.

Faulty or Defective Products

If a product is found to be faulty or defective upon delivery or immediately after receipt, please contact Powerstores promptly.

The product may need to be inspected or tested to confirm the fault. Where a genuine product defect is confirmed, Powerstores will arrange an appropriate replacement, repair or other remedy in accordance with the applicable warranty and Kenyan consumer law.

Products Not Eligible for Return

Products generally cannot be returned where:

• The customer has simply changed their mind.
• The product has been damaged through misuse, improper installation, negligence or incorrect handling.
• The product has been altered, modified or tampered with after delivery.
• Damage results from using the product outside its stated specifications or intended application.

These exclusions do not limit any rights or remedies a customer may have under applicable Kenyan consumer law.

Reporting a Problem

Customers reporting an incorrect or faulty product should provide their order details and, where appropriate, photographs or other information that helps us assess the issue.

Please retain the product, packaging and supplied accessories until the matter has been assessed.

Refunds

Where a refund is determined to be the appropriate remedy, it will be processed after the returned product and circumstances of the claim have been assessed.

The method and timing of an approved refund may depend on the original payment method and the circumstances of the order.

Contact Us

For returns, incorrect deliveries or product-related concerns, please contact Powerstores:

Phone: 0740144690
Email: powerstoreslimited@gmail.com