Terms & Conditions
These Terms & Conditions apply to purchases, enquiries and use of the Powerstores website. By placing an order with Powerstores, you agree to these terms together with our applicable policies.
Products and Information
Powerstores supplies solar products and related equipment, including solar panels, inverters, batteries, solar water pumps, solar kits and accessories.
We aim to provide accurate product descriptions, specifications, images and pricing. However, product appearance, packaging and specifications may occasionally vary where manufacturers update their products.
Customers should confirm any specification that is particularly important to their intended application before purchasing.
Prices
Product prices are displayed in Kenya Shillings unless otherwise stated.
Delivery charges are generally separate from the product price and depend on the delivery destination, order size and delivery method.
Powerstores reserves the right to correct genuine pricing or listing errors. Where an error affects an order already placed, we will contact the customer before proceeding.
Orders
An order may be subject to product availability and confirmation.
Powerstores may contact a customer to verify order details, delivery information, product specifications or other information required to fulfil an order.
Product Suitability
Customers are responsible for providing accurate information about their requirements.
Solar systems, inverters, batteries, solar pumps and other technical products should be correctly sized and selected for their intended application.
Our team can assist with product selection and system sizing where requested.
Installation
Where Powerstores provides or arranges installation services, the scope, charges and requirements of the installation will be agreed with the customer.
Products requiring professional installation should be installed correctly and in accordance with the manufacturer’s requirements.
Damage resulting from improper installation, misuse, unauthorized modification or operation outside the manufacturer’s specifications may affect warranty or return eligibility.
Delivery
Powerstores offers delivery across Kenya.
Delivery charges, arrangements and estimated timelines are governed by our Shipping & Delivery Policy.
Customers are responsible for providing accurate delivery information and a working telephone number.
Returns, Faults and Refunds
Returns, incorrect deliveries, defective products and refunds are handled according to our Returns & Refund Policy and applicable Kenyan consumer law.
Powerstores does not generally accept returns solely because a customer has changed their mind after receiving the correct product.
Warranty
Where a manufacturer or supplier warranty applies to a product, the applicable warranty terms may vary depending on the product and manufacturer.
Customers should retain relevant purchase documentation where required for warranty support.
Warranty does not generally cover damage resulting from misuse, improper installation, physical damage, unauthorized modification, negligence or operation outside the product’s intended specifications.
Website Use
Users must not intentionally misuse the Powerstores website, attempt unauthorized access, interfere with website operation or use the website for fraudulent or unlawful purposes.
Limitation
To the extent permitted by applicable law, Powerstores will not be responsible for losses resulting from misuse, incorrect installation or use of products outside their stated specifications.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot lawfully be excluded under applicable Kenyan law.
Privacy
Personal information submitted through our website is handled according to our Privacy Policy.
Changes to These Terms
Powerstores may update these Terms & Conditions when necessary. The version published on this website will apply from the date it is posted.
Contact Us
For questions about an order, product or these Terms & Conditions, contact:
Powerstores
Phone: 0740144690
Email: powerstoreslimited@gmail.com
